Sigma Micro

Understanding the importance of the customer is a main focus for retail companies. With Sigma Micro's Customer Relationship Management Application (CRM) those retail stores can manage their customers through a single screen sales and ordering process. What the retailer will see is transactional history, returns, and customer service. The CRM provides the retailer and customer with a better relationship

Within the Ecommerce Platform, the Customer Relationship Management Application will provide the retail companies with customer-managed data that can be revealed to Call Center Representatives through the web or the Call Center. It will also allow access to the customer profiles in order to better manage the customer relationship.

As for the online ordering system of this application the CRM can track the availability of inventory and order status in real time. Through this feature the retail store knows what is available at that time and just where the product is at any moment. The CRM can be a detrimental asset to retailers in order to strengthen the customer relationship.